Question 1

Can my carpet actually be saved?

Accepted Answer

Usually yes. Burns, tears, holes, bleach marks, fraying edges, ripples, pet damage and water damage are all repairable in most cases. The exception is carpet worn thin across the whole room, where there is no pile left to work with.

Question 2

How long does a carpet repair take?

Accepted Answer

Most repairs take a few hours and are completed in a single visit. Patching a small area or re-stretching a room is usually a same-day job. Larger restorations and water damage may need a second visit.

Question 3

Is repairing a carpet cheaper than replacing it?

Accepted Answer

For damage in one part of a room, almost always, and usually by a wide margin. Replacement means new carpet, underlay, fitting and lifting the old floor, while a repair is typically one afternoon.

Question 4

Will you be able to match the carpet colour?

Accepted Answer

We match colour, texture, pattern and pile direction, often using donor carpet from an offcut or under furniture. On older sun-faded carpet we mix and blend dye by hand until the repair reads as part of the floor.

Question 5

What if the repair does not hold?

Accepted Answer

We return and put it right at no cost. Every repair is guaranteed on labour and materials, and we are Google Guaranteed and fully insured.

Question 6

Do you work with businesses and landlords?

Accepted Answer

Yes. We repair carpets in offices, hotels, lettings and communal areas, working around opening hours and tenancy changeovers, and can quote across several properties at once.

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